Support That Continues Beyond Your Purchase
HSBrace knee braces are designed for long-term use. That’s why our commitment to our customers doesn’t end with the purchase.
What does comprehensive service support include?
Every pair of HSBrace knee braces comes with one year of complimentary comprehensive service support. If individual components become worn or damaged during use, we help restore your braces and keep them in working condition.
- Replacement of worn or damaged components covered by the service support program.
- Hinge servicing and restoration when required.
- Upgrades to newer design versions when compatible improvements become available and can be incorporated into your existing HSBrace.
- Advice on proper use and maintenance throughout the support period.
The scope and feasibility of specific service operations are determined after assessing the condition of the product. Service support covers eligible maintenance and repair work and does not automatically include all types of damage regardless of their cause.
Maintenance and repairs
We also offer individual maintenance and repair services for HSBrace products.
Pre-season inspection
A comprehensive inspection of your knee braces before the start of the season, including assessment of component wear and examination of the hinges, straps, and inner padding.
Hinge maintenance
Disassembly of the hinge mechanism, cleaning, inspection of components, replacement of worn parts when necessary, and reassembly.
Strap replacement
Replacement of worn or damaged straps, including inspection of their attachment points and correct installation.
Inner padding replacement
Replacement of worn inner padding to restore comfort and ensure a proper fit.
Repairs and restoration
Assessment of damage and evaluation of possible repairs to individual structural components. The scope of work and cost are agreed upon with the customer following inspection.
Spare parts
You can purchase the necessary spare parts and perform the specified maintenance yourself – also after the warranty expires.
Care between services
- Dry your braces thoroughly after each use.
- Do not leave them damp for extended periods or store them in a closed bag without ventilation.
- Remove and wash the inner padding when necessary, following the manufacturer’s care instructions.
- Periodically maintain the hinge mechanism using a compatible PTFE-based lubricant, if specified in the maintenance instructions.
- Treat leather components with appropriate leather care products.
Do your HSBrace knee braces need servicing?
Contact us, describe the condition of your braces, and attach photographs if possible. We will help determine the necessary maintenance or repair work and agree on the next steps.